Support
Need help? Email us at [email protected]. We typically respond within a few hours during business days.
Common questions
How do I create an estimate?
Tap “Quote a Job” from the pipeline, pick the job type, and enter the surface area and coating condition. BlastBid calculates media, labor, and markup for you.
How do I add people to my business?
Go to Team and send an invite. They get an email with a link to join.
What happens if I lose signal at the job site?
Keep working. The app stores everything locally and syncs when you are back in range. Estimates, photos, jobs, and invoices all work offline.
Can I change my default rates?
Go to Shop, then Rates & Media. Set your labor rate, markup, travel fee, and media prices. These apply to all new estimates.
How do I send an invoice?
Open the job, tap “Create Invoice”, review the line items, and send it by text, email, or PDF. Mark it paid with the method the customer used: cash, check, Venmo, Zelle, or Stripe.
How do I cancel my subscription?
Go to Settings, then Manage Billing. You can cancel anytime. Your data stays accessible in read-only mode until the end of the billing period.
How do I report a bug?
Email [email protected] with what happened and a screenshot if you can.
Delete Your Account
To delete your account and all associated data, go to Settings and use the “Delete Account” option, or email [email protected] with the subject “Account Deletion Request”.
We will delete the following:
- Your user account and login credentials
- All estimates, jobs, invoices, and customer data
- All photos and file attachments
- Business data (if you are the sole owner)
- Email preferences and notification settings
We don't keep your data after deletion. It's gone for good.
Contact
- Support: [email protected]
- General: [email protected]